Frequently Asked Questions...

First Hand Recommendations When it comes to your final destination, we’ve most likely been there, done that. Not only can we plan your dream vacation, we can make recommendations while keeping the local culture, weather and more in mind. Be sure to ask us about our favorite restaurants, tour guides, shopping locations and more! Time Transportation, accommodations, detailed itineraries and more are all handled by an expert. Simply tell us your budget and destinations and we’ll do all the work for you. Rates & Upgrades Travelers don’t pay a fee to work with our agents and won’t pay higher rates when working with us. In fact, oftentimes it’s the opposite. Because of our relationships, we have access to rates and upgrades that the average client does not. 24/7 Access We are available day or night, before, during and after your trip. In the event of an emergency, a delay or an unexpected disruption, our agents are there to reroute, rebook and get you where you need to be.

A travel agent takes all of the headache out of planning a trip and handles virtually all aspects of your travel, at absolutely no cost to you. You should be focused on the fun, let us handle the details! ​ Travel agents not only provide years of acquired knowledge but they ensure you get the best value and personal service you wont find anywhere on the internet. We help clients assess the best value for their dollar and assess where spending or saving is right for their needs. We also monitor promotions and special offers to find savings. Clients should always feel confident in the value of their vacation, whether it’s a luxury, moderate, or budget trip. A travel agent makes sure that your trip is perfectly tailored to you, we can assist with any unexpected problems or special needs, and we can help with any mandatory travel requirements which are currently changing daily.

No, there is no fee for our vacation planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid (what you would have paid even without our assistance). There is absolutely no additional cost for booking through Above The Palm Trees Travel we are here to save you money and get you the best value for your trip possible!

Travel insurance is HIGHLY recommended to protect your travel investment. Due to Covid-19 an increasing number of countries are now requiring mandatory proof of medical insurance/travel insurance for travelers entering their country. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Most importantly, is the ‘during travel’ coverage and assistance that comes with travel insurances. Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans.

YES! We specialize in coordinating large group travel for events like family reunions, multi-generational family trips, destination weddings, business conferences, and sports/dance team events. We have access to booking blocks and group discounts. Let us take the stress off of the “lead planner” by being the point person for all traveling parties. I coordinate travelers’ individual and group plans and keep communication flowing between parties! We help handle all the little details to ensure that you operate successfully and smoothly without having to worry!

I firmly believe that travel should be accessible to everyone, so I strive to remove barriers and coordinate services for my clients. This may be accomplished by providing mobility devices and medical equipment, coordinating dining with food allergies, or making accommodations for sensory needs.

Above The Palm Trees a KHM Travel affiliate is extremely cautious when it comes to choosing our business partners and vendors. This vetting of travel suppliers and support of the ‘good ones’ over the past decade has given us preferred access to the world’s top trusted suppliers. In turn, they trust us to represent and care for the reputations they have earned over the years and to deliver the same high standard of care to our mutual clients. As the trusted travel management provider for nearly 300 corporate accounts and thousands of business travelers, we are dedicated to delivering top level service every time. We choose to work only with known, reliable providers in order to maintain a high standard of quality service.

Call us right away. If it’s after normal business hours, please contact the next involved travel supplier (airline, hotel, tour operator, cruise line) to cancel any reservations you will not be able to use. If you purchased travel insurance, please contact the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund. PLEASE KEEP IN MIND THERE IS A $50 CANCELLATION FEE

Please send email to ABOVETHEPALMTREES@GMAIL.COM and we will get back to you as soon as possible once you are a client or have reached out to us via email we will provide you with a contact phone number as well.